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PaymentsCancellations and modificationsGenius, Wallet & rewardsConfirmationvanphongphamsg.vn information & requestsFrequently asked questions
Please go to your confirmation gmail or the confirmation page & cliông chồng "Request an invoice". Complete the form and submit your request. If you don’t see the links, please go lớn the Help Centre for assistance.You"ll get your invoice after check-out. This gmail will come from vanphongphamsg.vn or a partner company.
If vanphongphamsg.vn charged you incorrectly: Please go to the Help Centre. We"ll likely need a copy of your bank statement showing the incorrect charges as well as your vanphongphamsg.vn confirmation number & PIN code.If the property charged you incorrectly: Please reach out lớn the property directly for help.

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You’ll find your payment confirmation in your confirmation gmail. From the tin nhắn there is also an option to download a payment confirmation PDF.
vanphongphamsg.vn will charge your thẻ for the total price of the vanphongphamsg.vn when you book. If you are looking for more information about your payment, please check your confirmation email.
No, you don’t need lớn do anything. We charged you for the price of the vanphongphamsg.vn. If there are additional taxes or charges this information should be displayed on the property page.
Sometimes, you are expected lớn pay taxes and charges upon arrival. If this is the case, the amount is stated before you book and in your confirmation gmail. If no amount is stated, you should not pay anything upon arrival.If the property requests money from you and you believe this is incorrect, please go to the Help Centre for further support.
Unfortunately it"s not possible to lớn add this vanphongphamsg.vn khổng lồ your tài khoản. We"re working on a way to lớn make this possible in the future.
Your confirmation email will list if any meals are included or not included. Depending on the property it may be possible khổng lồ add a meal plan upon arrival. Please contact the property directly 1-2 days before your stay to lớn find out more.
Please go khổng lồ the Help Centre. You"ll likely need to lớn send our Customer Service team a screenshot of the mismatched information and if you had khổng lồ pay any extra fees, a receipt as proof of payment.
If your vanphongphamsg.vn has been cancelled, vanphongphamsg.vn refunds you immediately. The processing time may take 7 khổng lồ 10 days và depends on your ngân hàng. If you have questions, tương tác your bank directly.
If your vanphongphamsg.vn is non-refundable you cannot cancel. If your vanphongphamsg.vn is không tính tiền cancellation or partially refundable, check your confirmation email or confirmation page in the vanphongphamsg.vns section of your tài khoản for the cancellation costs.
It"s not possible lớn make any changes khổng lồ your vanphongphamsg.vn. This includes actions lượt thích changing the stay dates, guest name or tin nhắn address.
Because this vanphongphamsg.vn is facilitated by a partner company, the property may be overbooked. If that"s the case, the partner notifies us. Next, we refund you and cancel your vanphongphamsg.vn.The processing time may take 7 khổng lồ 10 days & depends on your bank. If you have questions, liên hệ your bank directly.

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If your vanphongphamsg.vn is non-refundable, you cannot cancel or make changes. If your vanphongphamsg.vn is không lấy phí cancellation or partially refundable, kiểm tra your confirmation email or confirmation page in the vanphongphamsg.vns section of your tài khoản for the cancellation costs.
After you cancel a vanphongphamsg.vn with us, you should receive sầu an gmail to confirm the cancellation. Cheông chồng your inbox và spam/junk mail folders.If you’ve received an email from vanphongphamsg.vn cancelling your vanphongphamsg.vn, your vanphongphamsg.vn has been cancelled và we’ve sầu refunded you. The processing time depends on your bank. If you have questions, liên hệ your bank directly.
No, this vanphongphamsg.vn can"t be made with rewards or incentive sầu programmes. Even if you use a unique liên kết or code to lớn make this vanphongphamsg.vn, you won"t be rewarded for this stay.
No, it’s not possible lớn use travel credit towards vanphongphamsg.vns facilitated by partner companies. Please choose a different room or rate.
You"ll get a confirmation email once your vanphongphamsg.vn is confirmed. This should only take about two minutes but sometimes can take longer. Please check your spam/junk mail folders for this gmail, it may be there by mistake. If you still haven"t received any emails, reach out to our Customer Service team.
We always resend your confirmation gmail a few days before check-in. If you have a vanphongphamsg.vn trương mục, you can also find your confirmation under the vanphongphamsg.vns section in your tài khoản. If you still need us lớn reskết thúc your confirmation email please reach out to our Customer Service team.
First check your inbox & spam/junk mail folders, it may be there by mistake. If you have a vanphongphamsg.vn trương mục, you can also find your confirmation under the vanphongphamsg.vns section in your trương mục.
We"ll need to kiểm tra with our partner company khổng lồ make sure your selection is still available. We vì chưng our best to let you know within two minutes via tin nhắn. Please check your spam/junk mail folders in case this gmail is there by mistake.
You’ll get an email lớn let you know if your vanphongphamsg.vn is confirmed within several minutes. Please kiểm tra your inbox và spam/junk mail folders for this tin nhắn. If you still cannot find the gmail, please reach out lớn our Customer Service team.
If you"ve sầu contacted us by phone, the confirmation number may be too long khổng lồ register correctly. Instead, go to lớn the Help Centre. If you"re already talking with a Customer Service agent, let them know this is an offer facilitated by a partner company, or a Partner offer.

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If you’d lượt thích to request an extra service like an extra bed, early check-in or transportation to the property, please liên hệ the property directly 1-2 days before arrival. There is no guarantee, but they may be able lớn help.
If you’d lượt thích lớn request an early or late check-in or check-out, please tương tác the property directly 1-2 days before arrival. There is no guarantee, but they may be able khổng lồ help.
Click the property name on the confirmation page lớn visit the property page. You"ll see a complete list of property facilities there.
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